Supervision

Editor’s Message – Supervision in Care Management: Managing Quality

Editor – Jennifer Voorlas, MSG, CMC Guest Editor – Phyllis Mensh Brostoff, CISW, CMC This issue of the New Journal of Geriatric Care Management explores a topic that has not yet been addressed in much depth before – supervision in care management practices.  Since there are no formal standards of supervision, we cannot make assumptions…

Long-Term Care Management Turns 40: What We Know and What We Don’t

Robert Applebaum and Anthony Bardo Background In the introduction to our book on long-term care case management in 1990 we talked about its growing importance in the health and human services delivery system (Applebaum & Austin, 1990).  Although some were calling it a fad at the time, today care/case management has become an integral component…

Providing Care Management with a Multidisciplinary Team: Managing Quality

Harriette Grooh, PHD, CMC Summary The complex needs of some older clients demand the attention of an array of professionals in order to formulate and execute comprehensive care plans. Geriatric care managers employ a variety of methods in solving complex problems of the elderly. One modality is the team approach to assessment, care planning, and…

Care Managers Supervising Caregivers: A Power Team

Phyllis Mensh Brostoff, CISW, CMC Summary Care managers are often called upon to supervise paid caregivers working with their clients but may not have been specifically trained in how to do so.  This article provides a theoretical framework for care managers to understand how their own preferences and motivations differ from those of the paid…

An Accountability Rating Model: Using NACCM’s “Care Manager Tasks: Content Domains and Task Statements” to Measure Your Practice and/or Supervisees

National Academy of Certified Care Managers and Phyllis Mensh Brostoff Introduction In their article “Long-Term Care Management Turns 40: What We Know and What We Don’t,” Robert Applebaum and Anthony Bardo challenge us to develop “evidence-based practice strategies.” In its “Renewal Instructions” for its credential holders, the National Academy of Certified Care Managers (NACCM) explains…

Measuring Quality

Jennifer Voorlas, Helene Bergman & Phyllis Mensh Brostoff, 2014                                       Charts Measuring Quality Side Bar

Supervision Requirements for Certification

Monika White, MSW, PHD and Cheryl Whitman, BSN, MSN, CMC Supervision is one of many tools professionals have to assure the quality of service delivery. It is particularly important in case/care management because of the complex nature of consumer and service delivery systems and the independent nature of the case/care manager role. Supervision is an…

How Geriatric Care Managers in Sole Practice Approach their own Supervision

Susan Birenbaum The discussion of supervision in this article addresses the issue of professional geriatric care managers in a solo practice and how they approach their own supervision. When the topic of supervision comes up, it is generally with GCMs who have either GCMs working for them or with other employees working with or for…

Managing Quality in a Small Agency: Supervision Model

Helen Bergman, LMSW, C-ASWCM As a small care management business, I offer a supervision model that is dynamic and has evolved over the years from my experience as a supervisor for social work interns from the Hunter College School of Social Work in New York City, as well as professional collaboration and practice.  I have…

Peer Supervision in the GCM practice: a model of support and resource sharing

Debbie Drelich, LMSW, ACSW, CMC, GCM Fellow A geriatric care manager working as a solo practitioner or in a small private practice needs professional support for both simple and more challenging cases. This is true for beginners, as well as well more seasoned care managers. Unarguably, the life of a GCM involves the probability that…

Supervision: Managing Quality in a Large Care Management Practice

Steve Barlam, MSW, LCSW, CMC In a large geriatric care management organization with multiple locations, consistency in the delivery of quality services is essential.  To this end, the organization must commit and invest in safeguards to maintain the integrity of the brand, and to assure clients’ needs will be most appropriately met. Supervision is the…

Using the Concepts of Transference and Counter-transference in Care Management Supervision

Vince Brim, PsyD, CMC Care manager supervisors can utilize the concepts of transference and counter-transference as a tool in helping care managers handle the many challenging situations they experience in working with clients and families. The concepts of transference and counter-transference were initially developed in clinical psychology to explain the phenomenon that happens between patient…

Find the Root Cause: Ask Why 5 Times

Phyllis Mensh Brostoff, CISW, CMC How do you manage challenging situations when you or someone you are supervising has made a mistake and a client is upset with you or someone working for you?  One method is a form of root cause analysis: asking “why” 5 times. This is a relatively easy way to get…

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